Commercial Terms

Damaged Shipments

In case you receive a damaged shipment, please first advise the courier (like UPS or DHL) that you refuse to accept it. You can also notify us to expedite the matter. As soon as the courier advises us that the shipment has been damaged, we will ship you a replacement at no extra charge.

Product Returns

Please telephone first for return authorization. Returnable products must be shipped back to the origin of shipment, unopened, and in salable condition within 60 days. Shipping, including insurance, is paid by the purchaser. (If the product is damaged during the return shipment, the purchaser should have an insurance claim against the carrier.) If the product is returnable (see below), we will promptly refund the net product price less a re-stocking fee, which depends on the product:

RadonSeal penetrating sealers	15%	LastiSeal sealers	non-returnable
Crack repair kits	15%	Subsurface membrane sealers	non-returnable
Lightning Strip paint stripper	15%	Universal concrete cleaner	non-returnable
BioZap products	15%	Efflorescence cleaner	non-returnable
Backup sump pumps (within 30 days)	0%	Radon test kits	non-returnable

RadonSeal Limited 20-Year Money-Back Guarantee

RadonSeal Standard/Plus bonds and seals concrete permanently, provided it is applied in accordance with our Application Instructions to previously unpainted/unsealed, clean and sound, cement-based concrete. Slabs must be at least 3 inches thick. RadonSeal is not a caulk and cannot stop water or radon leaking through openings, gaps or cracks.

We provide the following performance guarantees on do-it-yourself application by homeowners in terms of preventing or stopping the seepage of water or radon through concrete in their basements or foundation slabs.

Water seepage. If the concrete is not seeping water, we guarantee that it will not start seeping during the warranty period. If the concrete is already seeping, you must phone us first for consultation on the proper repair procedure - we may need color photographs of the problem areas.

Radon reduction. RadonSeal must be applied to all basement walls and floors, or the entire foundation slab. We guarantee that RadonSeal will reduce and/or keep the indoor radon level below 4 pCi/L. (However, you must also seal or caulk all openings, gaps or cracks in the basement or slab.) If your radon level exceeds 50 pCi/L, you must phone us first for consultation.

Refund. If you are not satisfied with the results, please phone us first for consultation. In case you subsequently decide to hire a professional contractor to install a waterproofing system or a fan-based mitigation system, mail us a copy of the paid contract for a full refund of the product’s price (excluding shipping, taxes, tariffs) but not exceeding the cost of the contract.

Warranty period. 20 years from the date of purchase.

Valid for purchases made after March 8, 2004.

For Canadian Customers

We gladly ship to Canada but there are exceptions:: Paint strippers cannot be shipped across the border.; LastiSeal sealers and Universal Concrete Cleaner - a minimum order of two 5-gallon pails shipped by Fedex. Orders of at least 4 pails are shipped by freight to avoid customs clearance fees. Call for shipping costs.

Shipping:
Please contact us first by phone or email regarding the shipping cost. Credit card orders have to placed by telephone except when buying radon test kits or when using PayPal.: RadonSeal sealer, subsurface membrane sealers, Efflorescence Cleaner, and crack repair kits are shipped by UPS. For most locations in southern Canada, double the shipping cost inside the US. Note that UPS collects a customs clearance fee and GST from Canadian customers. Normal delivery within 6 working days.; Backup sump pumps are shipped by Parcel Mail/Canada Post, which avoids customs clearance fees. For most locations in southern Canada, double the shipping cost inside the US.; BioZap Air Purifier orders of 1 or 2 jars are shipped by mail at no additional shipping cost. Larger orders and BioZap liquids are shipped by UPS at an extra cost.; HEPA+Carbon air filters are shipped by UPS within Canada at no additional cost.; Radon test kits are shipped by mail - the extra shipping cost is an option in the shopping cart. Please return the used kits to the test laboratory by courier because late kits cannot be tested.; PayPal shopping page provides for "Extra payment" for any additional shipping charges.

If you have friends on the US side of the border, you can use their shipping address and save money.

Disclaimers

Damages disclaimer: The product is applied by others and the supplier does not provide any warranties, expressed or implied, except for the performance guarantees specifically stated above. The supplier shall not be liable for any injury, loss, and direct, indirect or consequential damages arising out of the use of products supplied to the purchaser. The purchaser shall determine the suitability of the products for the intended use and assumes all risks and liabilities whatsoever arising in connection with the use of the product. In any case, the liability of the supplier shall not exceed the original cost of the products paid by the purchaser, excluding shipping, taxes and tariffs.

Information disclaimer: In order to provide helpful information, this website presents information and advice based on our own knowledge and opinions, as well as other sources we consider credible. It is not intended to substitute for professional medical, technical, or other expert advice. We expressly disclaim liability for such information or advice and the reader is encouraged to also consider other sources.

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Any questions? Please contact us by e-mail,
telephone (203) 225-0366 or toll-free 1-800-472-0603